All vehicles identified in the eligible models section.

All verification must be completed through the vipbyvolvocars.ca/firstresponders site, by clicking on the “Get your Volvo PIN” link. This will route a customer to our verification partner ID.me. The verification process typically takes less than a minute; however, when verifying through the document upload option, it may take longer, up to 72 hours.

Document Upload
Upload images of official first responder documentation to verify your Law Enforcement, EMT, or Firefighter status. The ID.me team reviews document uploads within 24-72 hours at a secure U.S.-based facility.

There are multiple ways of getting a copy of your paper documentation onto your computer in a digital format, including using a scanner or taking a picture with a smartphone or tablet and emailing it to yourself.

The documentation used to verify first responder status depends upon the type of First Responder you are:

Law Enforcement Officers
- Training Certification
- ID Card
- Retired ID Card
- Certificate of Retirement
- Pension Statement

Firefighters
- ID Card
- Training completion certificate that is less than a year old
- A copy of a valid, professionally-issued certification illustrating firefighter status

EMT/EMS
- Valid Paramedic / EMT or EMA ID card
- Training completion certificate that is less than a year old
- Valid government-issued certification illustrating EMT, EMA or Paramedic status

Note: We do not accept transcripts, department logos, business cards, emblems, or pictures of individuals dressed in uniform as a form of verification. All badges must be accompanied by proper identification. We are also unable to verify ID cards labeled as "Employee", "Civilian", or cards that do not have your position as a Law Enforcement Officer, Firefighter, or EMT/Paramedic.

*Documents are processed in the order that they are received 24 hours a day, 7 days a week.

*This information is strictly used for verification and fraud prevention purposes to audit and ensure your eligibility. ID.me does not use this information for marketing or re-targeting purposes. Please be assured that security and safety of customer information is of utmost importance to both Volvo Car Canada Ltd. and ID.me. You may refer to the ID.me Privacy and Security Statements for more details. ID.me protects all sensitive data with AES 256-bit encryption at rest and RSA 2048-bit encryption in transit.

Currently, it is required that everyone have a valid email address to be verified and to obtain a Volvo PIN.

Volvo Cars has chosen this process to ensure the highest level of verification, as well as to reduce fraud. Volvo Cars wants to ensure that only eligible First Responders have access to the exclusive offer. At this time, customers must be verified using this method.

Please visit the following link and follow the steps to unsubscribe from future ID.me communications and emails. https://idme.zendesk.com/hc/en-us/articles/217739718

There are several situations that may cause your verification attempt to be denied prior to uploading a document. Some examples include the following:

• The information you entered did not match.
• The information you entered matches an identity that already exists in our system.
• The document you uploaded already exists in our system and is being flagged as a duplicate.
• The information you entered was entered incorrectly.
• You have moved within the last year.