Frequently asked questions

All VIP by Volvo PINs are generated through the program website www.vipbyvolvocars.ca. An active login is required to generate a VIP by Volvo PIN.

First time users will need to register for the VIP program site. Users can register by searching for their company and completing the registration process as required. Some partners will require additional verification through ID.me to confirm eligibility.

Once registered, click on the Get a PIN link and follow the instructions.

Users having trouble generating a PIN may contact support@vipbyvolvocars.ca for assistance.

PINs expire 90 days from the date of generation. Your PIN will indicate an expiry date once it is created.

You can review vehicle pricing on the Vehicles page. You can also ask a Volvo Car retailer to review VIP by Volvo offer with you. If you have additional questions, please contact Customer Care.

Yes. You can purchase or lease any eligible vehicle in the VIP by Volvo program, provided you are a qualified participant. Purchase or lease financing may be obtained at the customer's discretion, from any source.

VIP by Volvo purchases or leases may be titled in the name of a business. The valid representative of the business must provide proof of employment.

VIP-eligible individuals can only extend their benefit to members of their immediate household. Proof of eligibility and address must be provided.

Yes. VIP by Volvo participants are eligible for retail incentives in effect at the time of the purchase or lease. There are some offers that are not compatible with the VIP by Volvo program. Your Volvo Car retailer can best determine which incentives you are eligible for.

Yes. Certified Pre-Owned vehicles are eligible under VIP by Volvo and have an offer specific to that type of purchase. Dealer demonstrators and service loaner vehicles are also eligible for purchase or lease under the VIP by Volvo program.

For a list of eligible vehicles, please visit the Vehicles section of the website. All Volvo vehicles are generally eligible, with the exception of select few new models. Vehicle eligibility is determined at the time of purchase or lease. Exclusions are subject to change, so please verify eligibility on the website from time to time.

Disregard for the rules of the VIP by Volvo program is a serious matter. Violations of the plan rules as described in this document can result in:

• Being suspended from participating in the plan
• Facing other disciplinary action up to and including termination of employment (Volvo employees only)

There is no effective expiration date for this program, however, Volvo Car Canada reserves the right to modify the program, remove eligibility, or cancel the program at any time.

For clarification of plan rules, or if you have additional questions, please see your Volvo Car retailer or you can contact support@vipbyvolvocars.ca.